Elderly people are so insufferable. I know their hearing, eye-sight and physical capabilities have deteriotated, but that still doesn't justify the bad treatment we often get at customer service jobs. I had an elderly client come in our office who spoke in tagalog (filipino) and he loudly complained about my co-worker being unable to speak it. We live in Canada, mind you. CANADA. Unfortunately, he could tell we had the same ethnicity and I had the horrible pleasure of becoming the meatshield for my crew today. This was the first time I wish I was not bilingual. He kept incoherently rambling about irrelevant topics and BEGGING to make a product he wanted to buy cheaper... but that's outside of my control??? On top of that, "correcting" me for doing my job. I don't need someone to correct me over things I've done daily the past 5 years... It was an excruciatingly long hour..